Refund policy
RAKHS Return & Refund Policy
At RAKHS, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must:
- Be in its original packaging.
- Include all original accessories and items supplied with the order.
- Be accompanied by your order number or proof of purchase.
To request a return, contact us at:
Email: rakhsofficial@gmail.com
Please contact us before sending any product back. Products returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order immediately after receiving it.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing product
- An incomplete order
please contact us as soon as possible, preferably within 48 hours of delivery.
For damaged or incorrect products, we may ask you to provide clear photos or videos of the product and packaging so we can investigate the issue.
If the issue is confirmed, RAKHS may offer a replacement, exchange, or refund depending on the circumstances.
Hair & Personal Care Products
For hygiene and safety reasons, opened or used personal care and hair care products generally cannot be returned unless the product is defective, damaged during delivery, or the wrong product was delivered.
This includes opened bottles, oils, hair-care products, and other personal-care items.
Sale Items
Sale, promotional, or discounted products may be eligible for return only if they are damaged, defective, or incorrectly delivered.
Exchanges
If you received the wrong or defective product, please contact us first.
If an exchange is approved, we will provide instructions for returning the original product and sending the replacement.
Return Shipping
If the return is due to a mistake by RAKHS, such as receiving a wrong, damaged, or defective product, RAKHS may cover the return shipping cost.
If a return is approved for another eligible reason, return shipping arrangements and costs will be communicated to you before the return is processed.
Cash on Delivery Orders
For Cash on Delivery orders, the refund process may require additional information from the customer.
If your refund is approved, RAKHS may process the refund through a suitable Pakistani payment method, such as bank transfer, EasyPaisa, or JazzCash, depending on the circumstances.
EasyPaisa & JazzCash Payments
If you paid through EasyPaisa or JazzCash and your refund is approved, please provide the required payment details so that the refund can be processed.
Customers should never share their EasyPaisa or JazzCash PIN, password, or OTP with RAKHS or anyone claiming to represent RAKHS.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be processed within 5–10 business days after approval.
The actual time required for the amount to appear in your account may depend on the payment method and financial institution.
Order Cancellation
If you want to cancel your order, contact us as soon as possible.
Orders that have already been dispatched may not be eligible for cancellation and may need to follow the applicable return process.
For Cash on Delivery orders, cancellation requests should be made before dispatch whenever possible.
How to Request a Return
To request a return or report a problem with your order, contact:
RAKHS Official
Please include:
- Your name
- Order number
- Phone number
- Product name
- Reason for the return
- Photos/videos if the product is damaged, defective, or incorrect
Our support team will review your request and provide the next steps.
Important
RAKHS reserves the right to refuse a return or refund where the product does not meet the applicable return conditions or where there is evidence of misuse, damage caused after delivery, or an attempt to abuse the return policy.
For any questions regarding returns or refunds, contact us at: